Healthcare Communication Skills

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About Course

This short course focuses on developing effective communication and customer-service skills required in healthcare environments. The course emphasizes professionalism, conflict resolution, and best practices for patient interaction to support positive and respectful healthcare experiences.

Learners build essential soft skills that are applicable across a wide range of healthcare roles and workplace settings.

What Will You Learn?

  • Demonstrate professional communication in healthcare settings
  • Apply customer-service principles during patient interactions
  • Manage difficult conversations and resolve conflicts effectively
  • Maintain professionalism under pressure
  • Understand privacy, respect, and ethical communication standards
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